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OCC Help Desk

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My online training is stuck and will not advance to the next section.

Category: Online Training

There are three cases where online training will prevent you from going to the next section of a course:   Case #1:   If the online training will not let you retake an assessment that was previously f...

3,565
(192)
Why am I getting the error message "Invalid Credentials" when I try to log in?

Category: MyOCC Account & Login

If you see the message, "Invalid Credentials," this means that either your username or your password does not match an active MyOCC account.  Only active year-round Connect volunteers in the U.S. have...

3,350
(81)
How can I update my OCC account information?

Category: MyOCC Account & Login

Complete the following steps to verify your MyOCC account information: 1. Go to the MyOCC Home page. 2. In the upper right, click on the icon next to your name that looks like the image of a person wi...

2,686
(128)
How do I find out if a Local Event or Project Leader Workshop is happening near me?

Category: Miscellaneous

Visit the Local Events Map to search your area: https://www.samaritanspurse.org/operation-christmas-child/local-events-and-offices.

153
(0)
I'm getting an error message when trying to save a new password. How should I proceed?

Category: MyOCC Account & Login

When trying to save a new password, you may get one of the following errors: Something went wrong. Please try again. Or request a new reset link. If you have received multiple password reset or Welco...

147
(9)
I'm getting an error message when clicking my password reset link. How should I proceed?

Category: MyOCC Account & Login

When you click the password reset link from your email, you may be taken to a page with this error message: Expired MyOCC Key. Sorry, your key has expired. Please Click Here to request a new key. The ...

125
(1)
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