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My online training is stuck and will not advance to the next section

Category: Online Training

There are three cases where the online training will prevent you from going to the next part of a course:   Case #1:   If the online training will not let you retake an assessment that was previously ...

3,453
(186)
Why am I getting the error "Invalid Credentials" when I try to log in?

Category: MyOCC Account & Login

"Invalid Credentials" means that either your username or your password does not match an active MyOCC account.  Only active year-round Connect volunteers in the U.S. have an account at MyOCC.samaritan...

3,184
(79)
Why don't I receive emails from OCC?

Category: Miscellaneous

If you do not receive emails from MyOCC, then the emails are likely being filtered as spam or junk.   First, check any spam or junk folders in your email to see if the email was redirected to that fol...

1,916
(18)
I'm getting an error when trying to save a new password. Now what?

Category: MyOCC Account & Login

When trying to save a new password, you may get the following errors: Something went wrong. Please try again. Or request a new reset link. If you have received multiple password reset or Welcome to M...

104
(8)
I'm getting an error when clicking my password reset link. Now what?

Category: MyOCC Account & Login

When you click the password reset link from your email, you may be taken to a page with this error message: Expired MyOCC Key. Sorry, your key has expired. Please Click Here to request a new key. The ...

97
(1)
I am trying to reset my password and getting an error message. Now what?

Category: MyOCC Account & Login

When trying to reset your password, you may see one of the following error messages. Here's what they mean and how you can resolve the issue. Error: Oops! Something went wrong. Please try again. This...

87
(4)
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