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My online training is stuck and will not advance to the next section

Category: Online Training

There are three cases where the online training will prevent you from going to the next part of a course:   Case #1:   If the online training will not let you retake an assessment that was previously ...

2,889
(151)
Why am I getting the error "Invalid Credentials" when I try to log in?

Category: MyOCC Account & Login

"Invalid Credentials" means that either your username or your password does not match an active MyOCC account.  Only active year-round Connect volunteers in the U.S. have an account at MyOCC.samaritan...

2,457
(65)
Why don't I receive emails from OCC?

Category: Miscellaneous

If you do not receive emails from MyOCC, then the emails are likely being filtered as spam or junk.   First, check any spam or junk folders in your email to see if the email was redirected to that fol...

1,405
(14)
I need to change my reservation for the Processing Center

Category: MyOCC Account & Login

MyOCC is a resource for year-round Connect volunteers, not for the Processing Center registration.   Make sure that you are trying to log in at https://www.occvolunteersignup.com.  If you still have t...

490
(8)
Why do my Current Courses include courses I already completed?

Category: Online Training

For ALL Volunteers The following resources remain in your Current Courses even if you complete them: Online Training Support Hub - This is a library of resources to help you use the online training. s...

356
(1)
I'm getting an error when trying to save a new password. Now what?

Category: MyOCC Account & Login

When trying to save a new password, you may get the following errors: Something went wrong. Please try again. Or request a new reset link. If you have received multiple password reset or Welcome to M...

6
(0)
I'm getting an error when clicking my password reset link. Now what?

Category: MyOCC Account & Login

When you click the password reset link from your email, you may be taken to a page with this error message: Expired MyOCC Key. Sorry, your key has expired. Please Click Here to request a new key. The ...

11
(0)
I am trying to reset my password and getting an error message. Now what?

Category: MyOCC Account & Login

When trying to reset your password, you may see one of the following error messages. Here's what they mean and how you can resolve the issue. Error: Oops! Something went wrong. Please try again. This...

7
(0)
What if I didn't receive my password reset email?

Category: MyOCC Account & Login

There are a few reasons why this may be happening: Your email is being filtered or being tagged as spam. The most common reason is that the email was filtered by your email provider or spam filterin...

8
(0)
How do I reset my password?

Category: MyOCC Account & Login

Please view the attachment for a quick guide to reset your MyOCC password. Step 1: Request a Password Reset Link Select the “Forgot password?” button on the MyOCC log-in page. Enter your MyOCC email ...

5
(0)
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