Why does it appear that some training records are missing?

The data from our online training platform, Digital Chalk, is very complex. We rely on a series of functions to run in order for the data to import into MyTeam. If any of those functions fail it is possible that a training completion will not display correctly on MyTeam. Also, the Summary that shows the count and percentage of courses is not updated as quickly as the Transcript Details after an assessment is completed.  

If you believe a course has been completed, but it is not showing simply submit a Help Desk ticket and we will investigate the issue. Please allow 24 hours for newly completed training to display before reporting any missing training through the Help Desk.