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My online training is stuck and will not advance to the next section

Solution

If you are unable to go to the next part of a course, there are a couple of things that can cause this:

1)  Sometimes a course does not properly mark itself complete after you have watched the video and closed the browser tab that was opened for viewing it. 

As you complete each section in the Table of Contents for a course and click NEXT, it should mark that section complete (checkmarks are visible in the Table of Contents) and move to the next section.  When you close the browser tab, the course should be marked complete and enable the next step in module (usually the assessment is next).  If this does not occur, open the eLearning course again.  You may see that some of the sections in the Table of Contents do not have checkmarks.  If this occurs, you do not need to watch the entire video again, but you can try to access the sections that are not marked complete so that they will also have checkmarks.  Then when you close the browser tab, the course should mark itself complete. 

If you are stuck in a course that will not mark itself complete properly and you cannot easily work around it with the steps above, please open a MyOCC Help Desk ticket so that we can mark the course complete to let you proceed to the next step.  

NOTE:  The stuck course problem tends to occur when the training has been open for more than the timeout period of one hour.  The following may help you avoid additional occurrences of the problem in the future:  

* If you need to pause a course and come back to it later, it is recommended that you close the course and log out instead of leaving the training open.

*  If an eLearning course does not mark itself complete, log out of MyOCC and back in before attempting any additional courses or trying to get the course unstuck.  This is to prevent the next course from getting stuck.  Log out/in alone will not get the current course unstuck unless the steps above for getting each section marked complete are also done.  

 

2)  If you fail an assessment multiple times, it will not let you proceed with the rest of the course until your assessment has been unlocked to allow you to retake it.  You can contact your Regional Office or open a MyOCC Help Desk ticket to have your course unlocked. 

 
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Article details
Article ID: 52
Category: eLearning
Date added: 2019-05-17 20:15:17
Views: 1841
Rating (Votes): Article rated 3.7/5.0 (120)

 
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