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Why am I getting the error "Invalid Credentials" when I try to log in?


"Invalid Credentials" means that either your username or your password does not match an active MyOCC account.  Only active year-round Connect volunteers in the U.S. have an account at 

If you are an active year-round Connect volunteer and are not able to log in:

  • The email address you are using may not be the one associated with your account.
  • The password you are using may not match the password for your account.  
    • Use the "Forgot Password?" link as described in the attached document to reset your password.
    • Make sure that the password you set is at least 8 characters.
    • If you previously allowed your browser to save your password, you should either clear that from your browser or set the new password in your browser if your password changes so that your browser will not automatically try to use the old password. 
  • If you are still not able to log in after performing a password reset, please submit a ticket to the Help Desk so that we can verify your account and assist further.

If you are not an active year-round Connect volunteer:

  • To volunteer at one of our Processing Centers, please go to:
  • For Project Leader resources, ordering materials, or Follow Your Box labels, please go to:
  • If you have a general question about Operation Christmas Child not related to volunteering, please email
  • For information not related to volunteering with Operation Christmas Child, please refer to this page for how to contact Samaritan's Purse:

How-to-Reset-Your-MyOCC-Password.pdf How-to-Reset-Your-MyOCC-Password.pdf

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Article details
Article ID: 59
Category: Account
Date added: 2019-11-14 15:30:23
Views: 1979
Rating (Votes): Article rated 2.8/5.0 (42)

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