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	How do I access my online training? To access your online training: Log in to MyOCC at http://myocc.samaritanspurse.org/.  Click on MENU in the upper-right corner of the MyOCC Home page to open a menu of tiles.  Click on the tile labele... Where is my Ministry Specific Training? If you do not see your Ministry Specific Training in the Current Courses tab of your Online Training dashboard, there can be several reasons for this: 1)  If you are new to the online training...The "... My online training is stuck and will not advance to the next module. If you are unable to go to the next part of a course, there are a couple of things that can cause this: 1)  Sometimes a module does not properly mark itself complete after you have watched the video a... Where can I view courses I completed previously? For any eLearning module that you completed previously, you can view the course content again in your "Completed Courses" tab.   If you only see workbooks to download and the assessments and not the e... I'm getting "SAS ERROR Invalid Authorization Response" trying to view a training video. If you get the following error: SAS ERROR Invalid Authorization Response RELOAD YOUR SCREEN OR TRY SELECTING A DIFFERENT VIDEO   when you try to view the following videos: 1)  "What are the benefits o... Nothing happens when I click on Ministry Specific Training When clicking on a course to view it, be sure to click on the picture or the title of the course.  If you click on the link labeled "Ministry Specific Training" or "Leadership Development", it filters... Where can I find a list of courses for my role? Downloadable Resources contains documents that list the training courses for each ministry role:   "ONLINE TRAINING REPORTING CHECKLIST.PDF" - Contains the list of courses for each ministry role "MST ... Why is my Current Courses list empty? If your Current Courses tab is empty, that usually means that you have already completed all of the courses for your ministry role.  Not all ministry specific courses are updated each year.  To view t... Why do my Current Courses include courses I already completed? If you are in a leadership role of Area Coordinator or higher, you may have courses in your Current Courses list that you have already completed.   Area Coordinators and higher will always have the Mi... Why are my videos slow to play? Videos that are slow to download or play are usually related to a slow network.  Here are some suggestions for determining and resolving the problem, and the first one or two may be enough to resolve ... Why do I not hear sound for my training videos? If you are experiencing audio issues when playing eLearning videos, it may be related to a setting for autoplay. For Safari users:  https://goo.gl/DoSbSi   For Chrome users:  https://www.thewindowsclu... Computer System Requirements for eLearning courses We recommend that the computers or other devices volunteers use complete their eLearning courses meet the following minimum system recommendations: * CPU: 2GHz * Memory: 2 GB RAM (32-bit) or 4 GB RAM(... How do I replay the Role Play videos from the beginning? If you access one of the Role Play videos after you have watched it previously, it may restart at the last place it had paused for you to interact with it.  If you play it to the end, there is a "Star...

 
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