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Online Training
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Knowledgebase Online Training

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My online training is stuck and will not advance to the next section

There are three cases where the online training will prevent you from going to the next part of a course:   Case #1:   If the online training will not let you retake an assessment that was previously ...

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Why do my Current Courses include courses I already completed?

For ALL Volunteers The following resources remain in your Current Courses even if you complete them: Online Training Support Hub - This is a library of resources to help you use the online training. s...

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Where can I view courses I completed previously?

For any eLearning module that you completed previously, you can view the course content again in your "Completed Courses" tab.   If you only see workbooks to download and the assessments and not the e...

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Nothing happens when I click on Ministry Specific Training

When clicking on a module to view it, be sure to click on the picture or the title of the module.  If you click on the link labeled "Ministry Specific Training" or "Leadership Development", it filters...

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Why are my videos slow to play?

Videos that are slow to download or play are usually related to a slow network.  Here are some suggestions for determining and resolving the problem, and the first one or two may be enough to resolve ...

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Why do I not hear sound for my training videos?

If you are experiencing audio issues when playing eLearning videos, it may be related to a setting for autoplay. For Safari users:  https://goo.gl/DoSbSi   For Chrome users:  https://www.thewindowsclu...

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Computer System Requirements for eLearning courses

We recommend that the computers or other devices volunteers use complete their eLearning courses meet the following minimum system recommendations: * CPU: 2GHz * Memory: 2 GB RAM (32-bit) or 4 GB RAM(...

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How do I replay the Role Play videos from the beginning?

If you access one of the Role Play videos after you have watched it previously, it may restart at the last place it had paused for you to interact with it.  If you play it to the end, there is a "Star...

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Where is the "Effective Project Leaders" course?

The "Effective Project Leaders" course is in the Course Catalog in Online Training.   For Church Relations, Community Relations, Student Relations, and Admin Support Team Members, it will not appear i...

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I'm getting "SAS ERROR Invalid Authorization Response" trying to view a training video.

If you get the following error: SAS ERROR Invalid Authorization Response RELOAD YOUR SCREEN OR TRY SELECTING A DIFFERENT VIDEO   when you try to view the following videos: 1)  "What are the benefits o...

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