Knowledgebase
MyOCC Helpdesk > OCC Help Desk > Knowledgebase

Search help:


» Category: MyTeam  (Go back)

» Articles in this category:

 
Who has access to MyTeam? Article rated 5.0/5.0
MyTeam is designed for Ministry Coordinators (MCs), Area Coordinators (ACs), Administrative Support Team Members (ASTMs), and Regional Area Coordinators (RACs) and Strategists (RASs). MCs will see rec...
Will all Ministry Specific Training courses show on a transcript? Article rated 5.0/5.0
Only courses required for a specific role will display on the transcript. If a volunteer has taken other Ministry Specific Courses, they will not show on MyTeam. For example, Logistics Coordinators ar...
How soon does completed training appear in MyTeam? Article not rated yet
Please allow 24 hours for newly completed training to display before reporting any missing training through the Help Desk. 
How can I send a transcript to one of my team members? Article not rated yet
Currently the only way to share the results of the transcript page is print it. You can hit CTRL+P on a Windows device to see and share a printable version of the page. We are working on an enhancemen...
Why does it appear that some training records are missing? Article rated 5.0/5.0
The data from our online training platform, Digital Chalk, is very complex. We rely on a series of functions to run in order for the data to import into MyTeam. If any of those functions fail it is po...
What are the requirements for a course to display as passed or completed on MyTeam? Article not rated yet
Course completion is determined by a passing grade on the course's assessment (test). Optional or elective training courses without assessments will not display on MyTeam. 
Why don't I see myself in the list in MyTeam? Article not rated yet
Click on the "My Summary" bar between the filters and your team list to see your own information.
 

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies