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MyTeam
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Knowledgebase MyTeam

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Why don't I see myself on the list in MyTeam?

Click on the "My Summary" bar between the filters and your team list to see your own information.

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Who has access to MyTeam?

MyTeam is designed for Ministry Coordinators (MCs), Area Coordinators (ACs), Administrative Support Team Members (ASTMs), and Regional Area Coordinators (RACs). MCs will see records for those on their...

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Why is the percentage completed in MyTeam different from that in Online Training?

The training summary in MyTeam shows the overall percentage completed of required training.  It is measured by the number of required assessments that are completed compared to the number of assessmen...

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Will all Ministry Specific Training courses show on a transcript?

Only courses required for a specific role will be displayed on the transcript, as well as other key courses such as 'Becoming Interview Ready'. If a volunteer has taken other Ministry Specific courses...

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How can I send a transcript to one of my team members?

From the list of reports in MyTeam, select the green "Go to Details Page" button for the team member.  Use the "PDF" download link to download the transcript for the team member.  You may also use the...

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What are the requirements for a course to display as passed or completed on MyTeam?

Course completion is determined by a passing grade on the course's assessment (test). There are a few optional or elective training courses without assessments that will be displayed on MyTeam.

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How soon does completed training appear in MyTeam?

Please allow 24 hours for newly completed training to display before reporting any missing training through the Help Desk.  The Transcript Details show assessment results more quickly than the Summary...

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