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Why is the percentage completed in MyTeam different than in Online Training? Article rated 3.0/5.0
The training summary in MyTeam shows the overall percentage complete of required training.  It is measured by the number of required assessments that are complete compared to the number of assessments...
How soon does completed training appear in MyTeam? Article rated 5.0/5.0
Please allow 24 hours for newly completed training to display before reporting any missing training through the Help Desk.  The Transcript Details show assessment results more quickly than the Summary...
Who has access to MyTeam? Article rated 5.0/5.0
MyTeam is designed for Ministry Coordinators (MCs), Area Coordinators (ACs), Administrative Support Team Members (ASTMs), and Regional Area Coordinators (RACs) and Strategists (RASs). MCs will see rec...
Will all Ministry Specific Training courses show on a transcript? Article rated 4.0/5.0
Only courses required for a specific role will display on the transcript. If a volunteer has taken other Ministry Specific Courses, they will not show on MyTeam. For example, Logistics Coordinators ar...
How can I send a transcript to one of my team members? Article not rated yet
From the list of reports in MyTeam, select the green "Go to Details Page" button for the team member.  Use the "PDF" download link to download the transcript for the team member.  You may also use the...
Why does it appear that some training records are missing? Article rated 5.0/5.0
The data from our online training platform, Digital Chalk, is very complex. We rely on a series of functions to run in order for the data to import into MyTeam. If any of those functions fail it is po...
What are the requirements for a course to display as passed or completed on MyTeam? Article rated 3.0/5.0
Course completion is determined by a passing grade on the course's assessment (test). Optional or elective training courses without assessments will not display on MyTeam. 
Why don't I see myself in the list in MyTeam? Article rated 5.0/5.0
Click on the "My Summary" bar between the filters and your team list to see your own information.

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