What if I didn't receive my password reset email?

There are a few reasons why this may be happening:

1. Your email is being filtered or being tagged as spam.

• The most common reason is that the email was filtered by your email provider or spam filtering software. Usually you can find the email in a spam, junk, or promotions folder. Depending on your email provider, the software you use to access your email, and software you use to protect from junk or harmful emails, there may be more than one spam or junk folder to check. If it is not in those folders, it may be because the email is being silently filtered.
• Depending on your email provider, you may need to update your email address contacts, spam filtering settings, whitelist settings, Safe Sender list, or other setting that control what emails can get to your Inbox.
• To prevent email from OCC from being treated as junk email, it is recommended that you add the following email addresses to your email address book and/or mark these as Safe Senders:
  • noreply@samaritan.org (most MyOCC emails are sent from this address)
  • myocc@samaritan.org (MyOCC Help Desk ticket replies are sent from this address)
  • occextranetadmin@samaritan.org
  • occevents@samaritan.org (most emails related to events are sent from this address)
  • support@crowdcompassmail.com (some emails related to events are sent from this domain)
  • cvent-planner.com (some emails related to events are sent from this domain)
• Note that these should be updated in the email address book directly connected to your email account rather than the address book used only in the software where you view the mail. For example, add these addresses in the web mail access to your email, rather than Outlook on your computer.
• If the steps above do not prevent OCC emails from being filtered, you may need to contact your email provider for assistance with why emails were blocked and settings that could affect this.
• Another option is to use a different email address for your MyOCC account. If you don’t have another email address, then you can create another email account such as a Gmail account.  
• If this does not resolve the issue, please open a MyOCC Help Desk ticket so that we can investigate further.
  
  

If you have tried the steps outlined for preventing email filtering, or have ensured the email you are using is your OCC email on file, please open a Help Desk ticket for further assistance.