My online training is stuck and will not advance to the next section.

Category: Online Training

There are three cases where online training will prevent you from going to the next section of a course:   Case #1:   If the online training will not let you retake an assessment that was previously f...

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Why am I getting the error message "Invalid Credentials" when I try to log in?

Category: MyOCC Account & Login

If you see the message, "Invalid Credentials," this means that either your username or your password does not match an active MyOCC account.  Only active year-round Connect volunteers in the U.S. have...

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How can I update my OCC account information?

Category: MyOCC Account & Login

Complete the following steps to verify your MyOCC account information: 1. Go to the MyOCC Home page. 2. In the upper right, click on the icon next to your name that looks like the image of a person wi...

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Why don't I receive emails from OCC?

Category: Miscellaneous

If you do not receive emails from MyOCC, then the emails are likely being filtered as spam or junk.   First, check any spam or junk folders in your email to see if the email was redirected to that fol...

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How do I change my reservation for the Processing Center?

Category: MyOCC Account & Login

To change your registration, log in at https://www.occvolunteersignup.com.  This link is on a separate digital platform from MyOCC, which is solely a resource for year-round Connect Volunteers. If you...

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What should I do if a Drop-off Location is missing from the map?

Category: Connect Maps

First, verify in the MyOCC Logistics tool that a Profile & Agreement (P&A) for the location has been submitted and approved for the current year. If the P&A was recently approved, please w...

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