My online training is stuck and will not advance to the next section

Category: Online Training

There are three cases where the online training will prevent you from going to the next part of a course:   Case #1:   If the online training will not let you retake an assessment that was previously ...

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(186)

Why am I getting the error "Invalid Credentials" when I try to log in?

Category: MyOCC Account & Login

"Invalid Credentials" means that either your username or your password does not match an active MyOCC account.  Only active year-round Connect volunteers in the U.S. have an account at MyOCC.samaritan...

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(77)

Why don't I receive emails from OCC?

Category: Miscellaneous

If you do not receive emails from MyOCC, then the emails are likely being filtered as spam or junk.   First, check any spam or junk folders in your email to see if the email was redirected to that fol...

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I need to change my reservation for the Processing Center

Category: MyOCC Account & Login

MyOCC is a resource for year-round Connect volunteers, not for the Processing Center registration.   Make sure that you are trying to log in at https://www.occvolunteersignup.com.  If you still have t...

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(9)

Why do my Current Courses include courses I already completed?

Category: Online Training

For ALL Volunteers The following resources remain in your Current Courses even if you complete them: Online Training Support Hub - This is a library of resources to help you use the online training. s...

436

(8)

What should I do if a Drop-off Location is missing from the map?

Category: Connect Maps

First, verify in the MyOCC Logistics tool that a Profile & Agreement (P&A) for the location has been submitted and approved for the current year. If the P&A was recently approved, please w...

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