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MyOCC Account & Login
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Knowledgebase MyOCC Account & Login

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Why am I getting the error message "Invalid Credentials" when I try to log in?

If you see the message, "Invalid Credentials," this means that either your username or your password does not match an active MyOCC account.  Only active year-round Connect volunteers in the U.S. have...

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How can I update my OCC account information?

Complete the following steps to verify your MyOCC account information: 1. Go to the MyOCC Home page. 2. In the upper right, click on the icon next to your name that looks like the image of a person wi...

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How do I change my reservation for the Processing Center?

To change your registration, log in at https://www.occvolunteersignup.com.  This link is on a separate digital platform from MyOCC, which is solely a resource for year-round Connect Volunteers. If you...

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Is my information kept private?

Absolutely. We will never share your information with anyone. If you have any additional questions, please submit a MyOCC Help Desk ticket.

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Why am I logged into MyOCC as someone else?

If multiple people use the same computer to access MyOCC, sometimes one user can unintentionally be logged into MyOCC as the other person.  To fix this, log out fully before logging in again: 1. Go to...

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How do I reset my password?

Please view the attachment for a quick guide on resetting your MyOCC password. Step 1: Request a Password Reset Link • Select the “Forgot password?” button on the MyOCC log-in page. • Enter your MyOCC...

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What if I didn't receive my password reset email?

There are a few reasons why this may be happening: 1. Your email is being filtered or tagged as spam. • The most common reason is that the email was filtered by your email provider or spam filtering s...

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Who has an active MyOCC account?

MyOCC is a resource for active year-round Connect volunteers in the United States. Login and password reset will work only for these volunteers. If you are not an active year-round Connect volunteer: ...

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I'm getting an error message when trying to save a new password. How should I proceed?

When trying to save a new password, you may get one of the following errors: Something went wrong. Please try again. Or request a new reset link. If you have received multiple password reset or Welco...

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I'm getting an error message when clicking my password reset link. How should I proceed?

When you click the password reset link from your email, you may be taken to a page with this error message: Expired MyOCC Key. Sorry, your key has expired. Please Click Here to request a new key. The ...

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I am trying to reset my password and getting an error message. How should I proceed?

When trying to reset your password, you may see one of the following error messages. Here's what they mean and how you can resolve the issue. Error: Oops! Something went wrong. Please try again. This...

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