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MyOCC Account & Login
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Knowledgebase MyOCC Account & Login

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How do I reset my password?

Please view the attachment for a quick guide to reset your MyOCC password. Step 1: Request a Password Reset Link Select the “Forgot password?” button on the MyOCC log-in page. Enter your MyOCC email ...

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What if I didn't receive my password reset email?

There are a few reasons why this may be happening: Your email is being filtered or being tagged as spam. The most common reason is that the email was filtered by your email provider or spam filterin...

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I need to change my reservation for the Processing Center

MyOCC is a resource for year-round Connect volunteers, not for the Processing Center registration.   Make sure that you are trying to log in at https://www.occvolunteersignup.com.  If you still have t...

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Why am I getting the error "Invalid Credentials" when I try to log in?

"Invalid Credentials" means that either your username or your password does not match an active MyOCC account.  Only active year-round Connect volunteers in the U.S. have an account at MyOCC.samaritan...

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How can I update my OCC account information?

To verify that the information we have on file with your account is correct: * Go to the MyOCC Home page. * In the upper right, click on the icon next to your name that looks like the image of a perso...

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I am trying to reset my password and getting an error message. Now what?

When trying to reset your password, you may see one of the following error messages. Here's what they mean and how you can resolve the issue. Error: Oops! Something went wrong. Please try again. This...

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I'm getting an error when clicking my password reset link. Now what?

When you click the password reset link from your email, you may be taken to a page with this error message: Expired MyOCC Key. Sorry, your key has expired. Please Click Here to request a new key. The ...

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I'm getting an error when trying to save a new password. Now what?

When trying to save a new password, you may get the following errors: Something went wrong. Please try again. Or request a new reset link. If you have received multiple password reset or Welcome to M...

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Is my information kept private?

Absolutely. We will never share your information with anyone. 

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Why am I logged into MyOCC as someone else?

If multiple people use the same computer to access MyOCC, sometimes one user can unintentionally be logged into MyOCC as the other person.  To fix this, log out fully before logging in again: * Go to ...

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Who has an active MyOCC account?

MyOCC is a resource for active year-round Connect volunteers in the United States. Log in and password reset will work only for these volunteers. If you are not an active year-round Connect volunteer:...

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